Payments
Relatively Crafty uses safe and secure payment methods.
Primarily we use Pay Pal as our payment gateway who has an excellent reputation for handling safe and secure transactions. We will also provide our bank details for BACS payments and personal cheques. Please contact us for assistance on sending cheques or making BACS payment
VAT
No VAT is charged on our items
Shipping
We use a Flat Rate shipping charge on all items of £3.50 which is added to your basket on checkout.
All items will be sent within 7-10 working days of receipt of payment.
We will post abroad on request via email and an individual invoice will be sent including postage. For further information please contact Relatively Crafty .
Damage/non-delivery
Claims for damage must be made within 3-days of receipt of goods. Damaged product and packaging must be retained in case of inspection by our carriers. Claims of non-delivery must be made within 28-days of despatch.
Incorrect & Damaged Goods (Returns)
We try very hard to ensure that you receive your order in pristine condition. In the unlikely event that the product arrives damaged, please contact Relatively Crafty immediately. Items must be in original packaging, in all original boxes, packaging materials, an RA number and proof of payment such as confirmation email is to be enclosed. We strongly recommend that when returning your package you use either Recorded Delivery or Special Delivery via Royal Mail, as it will provide you with a tracking number and a Proof of Postage. Relatively Crafty will not be held responsible for items lost or damaged in transit. The customer pays for all shipping back to Relatively Crafty . We are unable to refund your postal fees. Goods found to be tampered with by the customer will not be replaced or refunded. If your order has to be re-made, please allow 7-10 working days for dispatch. Please send returns to Relatively Crafty, 9 Tournrbury Lane, Hayling Island,
PO11 9DH, United Kingdom .
Product Description
Relatively Crafty attempts to be as accurate as possible; however we do not warrant that product descriptions or other content is accurate, completely reliable, or error free. From time to time there may be information on www.relativelycrafty.co.uk that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change, or update information at any time without prior notice.
Prices
Prices and availability of items are subject to change without notice.
Copyright
All content included on the site such as text, graphics, logos, button icons, images, video clips, digital downloads and software are all owned by Relatively Crafty and are protected by international copyright laws.
License and Site Access
Relatively Crafty grants you a limited license to access and make personal use of this site. This license does not include any resales of commercial use of this site or its contents, any collection and use of any products. Also the use of any product listings, descriptions or prices or any derivative use of this site and any downloading or copying of account information. This site may not be reproduced, duplicated, copied or sold without written consent of Relatively Crafty.